March 31, 2004

 

Mr.Warren Wilson
Customer Care Specialist
Sonitrol
100 Constitution Plaza
Hartford, CT 06103

I wanted to take this opportunity to convey our appreciation for all of the assistance and hard work you and your colleagues performed on our behalf. As you know, any office move can be a trying experience -add to that an entirely new phone system and the possibility of significant stress arises.

From Brian Pioggia in Sales to Greg Plummer performing the installation and adjustments (and of course your role in ensuring the process and our education of the system went very smoothly), we could not be happier with the products and services you have provided us. While we had challenges with other aspects of the move, you and your team have been and continue to be very attentive to our ever-changing needs.

Again, thank you for all of the great work Sonitrol has done.

Sincerely,

 

Jeffrey P. Levine
Director and Chief Financial Officer
S.S. Thomas & Associates, LLC