May 3, 2004

 

Chris Goff, Senior Security Consultant
Sonitrol Communications Corp.
100 Constitution Plaza
Hartford, CT 06103

Dear Mr. Goff:

I would like to thank you and Sonitrol Communications Corporation for the quality service that you continue to provide the Middletown Public Schools in meeting the school district's security and telecommunications needs. It is refreshing to work with a company that not only provides quality products and services, but also fully meets its commitment to customer service.

Sonitrol has provided the security needs for the Middletown School district for many, many years and in the ten years that we have done business together I have never felt that you take this account for granted. From issues that have arisen with regard to the security systems, to repair services, to providing quotations for new systems or upgrades, or to overseeing new installations, you have always met or exceeded my expectations and have done so in a timely manner. For what it's worth, this type of responsiveness is becoming unique in today's business world and I really appreciate your customer dedication.

Several years ago I realized there was a need to begin replacing the district's telephone systems and wanting to standardize I thoroughly researched telecommunications systems. There were several systems that met the district's needs in capabilities, expandability, reliability and affordability, however I finally chose the system supplied by Sonitrol Communications Corporation because it not only met the district's requirements, but also because of my confidence in the quality of the individuals employed by Sonitrol that would stand behind the systems installed.

Thanks again for your years of outstanding customer service. As I've told you in the past, please do not hesitate to use me as a reference as I have no reservations in doing so.

Sincerely,

 

Kendall J. Jackson